Zoom Phone Bring Your Own Carrier (BYOC)
Power your voice communications with Zoom
Zoom’s Bring Your Own Carrier (BYOC) feature allows you to keep your current PSTN service provider so you can redirect your existing voice circuits/trunks to the Zoom Phone or Zoom Contact Center cloud.
With Zoom’s BYOC feature, enterprise customers have the flexibility to keep their current PSTN service providers by redirecting existing voice circuits to the Zoom Phone cloud, or implementing a hybrid solution with Zoom Calling Plans. This unique capability allows customers to enjoy all of the benefits and features of Zoom Phone while keeping their existing service provider contracts, phone numbers, and calling rates with their preferred carrier of record.
Easier Migration
When upgrading to Zoom Phone, dial tone still comes from an existing carrier resulting in less risk of service interruption, faster deployments, and less friction when trying to port over large volumes of phone numbers.
Maximum Flexibility
A common point of contention when migrating is breaking an existing service contract. Enterprises using Zoom Phone can stay on their carrier or migrate to Zoom Calling Plans over time, providing maximum flexibility.
Global Support
Any multinational company with locations and employees in another country, even if Zoom doesn’t have native service there, can still use Zoom Phone.
*This diagram does not include all of Zoom's products and features
Zoom Phone is part of Zoom Workplace, a unified business communication and collaboration tools
Session Boarder Controller
Zoom Phone requires a certified Session Border Controller (SBC) to serve as a bridge between Zoom Phone and the telephone network. The SBC ensures security, interoperability, legacy system integration, migration support, resiliency, and failover, enabling seamless and reliable voice communication.
The SBC can integrate with an existing PBX system or connect directly to a telecom provider. It can be deployed as a hardware appliance, a virtual machine in a data center, or a cloud-hosted solution, offering flexibility to match different business needs.
Voice Devices and Endpoints
With a range of certified options, you can equip your organization with Zoom Phone-compatible devices featuring a native Zoom client for a seamless and unified communication experience across different endpoints.
From basic desk phones and common area devices to high-end video phones, a variety of solutions are available to meet the unique business needs of any organization.
Compliancy and Recording
Unlike other competitors, Zoom has its own recording that is embedded within Zoom Workplace, which provides on-demand and full time recording, with transcriptions and playback that allow easy archive and retrieve phone conversations.
Call Advanced Analytics
Have full insight of the organizational calls, including many analytics features and costing, whether for reporting purposes, calls behavioral analysis, cost per user, department, or site or even by destination, get full overview of all calls going through your telecom provider.
Partners
Session Boarder Controller (SBC)
Zoom partners with selected Session Border Controllers (SBC) vendors, including Ribbon Communications, to certify that their SBCs work with Zoom Phone.
Work happy with
AI Companion for Zoom Phone boosts productivity by helping you stay on top of your communications across calls, voicemails, and SMS messages.